Refund Policy

Last updated: December 03, 2025

At Hotel Lobby ("we", "us", or "our"), we strive to provide high-quality AI video generation services. If you are not entirely satisfied with your purchase, we're here to help.

1. Refund Eligibility

We offer refunds under the following circumstances:

• Technical Issues: If the service is not functioning as described and we are unable to resolve the issue within a reasonable timeframe.
• Accidental Purchase: If you made a purchase by mistake and have not used any credits or features associated with the purchase.
• Partial Credit Usage: If partial credits have been used, refunds will be calculated based on the value of unused credits only.

2. Non-Refundable Circumstances

Refunds may not be granted in the following cases:

• Usage: If you have already used a significant portion of the credits or features purchased.
• Change of Mind: After you have used the service successfully.
• Abuse: If we detect abnormal or abusive activity on your account.

3. How to Request a Refund

To request a refund, use the merchant contact information on your payment receipt

Please include the following information in your request:

• Your Order Number (e.g., ORD...) or the email address used for purchase.
• A brief description of the reason for your refund request.

We will review your request and respond within 2-3 business days. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

4. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.